Refund policy
Return and Refund Policy
At MyNuNail™, your satisfaction is our priority. That’s why we back every purchase with a worry-free 90-day money-back guarantee. If you're not happy with your product, we're here to support you. Below are answers to the most frequently asked questions about our return and refund process.
What is your refund policy?
We offer a full refund within 90 days of your purchase date if you’re not completely satisfied with your order.
How do I request a refund?
To start a refund, send an email to support@mynunail.com. One of our wellness experts will guide you through the next steps.
Once your request is approved, you'll receive a confirmation email along with detailed return instructions.
Need your order number? You can find it in your order confirmation email.
Do I need to return the product to get a refund?
Usually, returning the product is not necessary to receive a refund. However, if you prefer to return your unused item, just email us at support@mynunail.com. Our team is available 24/7 and happy to help.
Who pays for return shipping?
In most cases, the customer is responsible for return shipping costs. We recommend choosing a trackable shipping service to ensure your item arrives safely.
How long does it take to process a refund?
Once your return is received, refunds are typically issued within 48 hours. Please note, your bank may take a little longer to reflect the transaction in your account.
Can I exchange my product instead of requesting a refund?
Yes, we’d be happy to help you explore other options. If you’d prefer to try a different item from our catalogue, we offer free exchanges.
Need Help? We're Here for You.
Our Customer Support Team is ready to assist you whenever you need it.
📧 Email: support@mynunail.com (available 24/7)
📞 Phone: +1 (888) 330-2353
🕘 Hours: 9 AM – 6 PM EST, Monday through Friday
If you have any questions or need support, don’t hesitate to get in touch—we’re always happy to help.
At MyNuNail™, we’re dedicated to making your experience smooth, positive, and worry-free. Thank you for choosing us on your journey to healthier nails!